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FAQ?s


How do I place an order online? What happens next?

You can search our product catalog for the battery pack(s) you are looking for.

You can then follow the easily laid out steps to add the products you need to the shopping cart, and complete your order. Once you have completed the order (checked out), you will receive an e-mail from us confirming that your order has been received on our end. You will receive a second e-mail as soon as we ship your order with the tracking information.

Is my order secure on this site?

Absolutely! We use secure servers supporting industry standard 128-bit SSL (Secure Socket Layer) protocol. These internal servers are behind firewall protection. During the ordering process, transmissions move along the internet in encrypted form and are decoded when they reach us. Our SLL certificates are issued by Verisign, Inc a leader in providing secure transactions to the world′s largest and most popular eCommerce properties. Today 93% of the Fortune 500 websites are secured by Verisign.

Do you accept orders by mail, fax, or phone?

Yes, we do! Please visit our Corporate Customers page or Government Customers page for details or call us at 1-865-262-8305 to place your order over the phone. International customers can reach us at this number as well.

Are your products as good as brand name battery packs?

Yes, they are absolutely as good as, if not better in quality. Our compatible or aftermarket battery packs are manufactured by ISO 9001 certified plants, using the highest quality cells and materials, under same strict high standards and guidelines applicable to OEM battery packs. The only difference is the savings (up to 70% off retail) you will enjoy with us! Best of all, in many cases we provide warranties that are longer than the ones you would typically find with OEM purchases. Lower prices, longer warranty and supreme quality all help you make a smarter buying decision and reward you with a higher return on investment.

Do all of your products have money-back guarantee?

All of the products sold by TwoWayBattery.com carry a 30-day money-back guarantee. If you are not satisfied with our products in anyway, we will gladly replace the product or refund your money when products are returned within 30 days of purchase. After the initial 30 days, most defective products are still covered for replacement up to 12 months of original purchase but no refunds can be issued. Due to our aggressive pricing, we are unable to refund shipping charges unless caused by a mistake of our own. Please refer to our Return Policy on how to initiate the return or refund process.

How much do I save by using compatible or aftermarket battery packs?

You will have real savings, up to 70% off retail prices you find with the OEM. Exact savings will depend on the battery packs you use.

Here is an example to give you an idea:

Motorola battery part number HNN9628A is used in Motorola GP88, GP300, GTX Series and LTS2000 two way radios. The Motorola retail price for the 1200 mAH, NI-CD chemistry battery pack is $84.00. The TwoWayBattery.com part number M322C1-A is a fully compatible alternative that you can purchase for only $25.90 which leaves you with a 69% savings!

Best of all, you end up with a premium quality battery pack made with the highest quality certified Japanese cells, a 12 month repair or replacement warranty and a 30-day money back guarantee if you are unhappy with our battery pack for any reason. So be smart, you have nothing to lose. Give us a try!

How much will shipping cost me?

We offer free ground shipping for all orders over $149, throughout the continental USA. On all other orders, we offer a flat $6 for ground shipping. Please review our Shipping Policy for more details.

What are the locations you ship to?

We currently ship to all locations in the USA and Internationally. Please see our Shipping Policy for more information.

What forms of payment do you accept?

We accept Visa, Master Card, American Express, Discover and Google Checkout for online transactions. For Corporate, Government and Reseller accounts we also accept checks, electronic wire transfer (EFT) in US$ in addition to the credit cards and other options previously mentioned.

What is the shelf life of your battery packs?

If stored properly the shelf life of our products is typically 2 years.

Will it void my wireless equipment warranty if I use your battery packs?

One word: No. The use of compatible or aftermarket battery packs will not void your warranty in any way.

Actually, this has been protected by the following legislation: MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT

Magnuson-Moss Warranty Improvement Act United States Code Annotated Title 15 Commerce and Trade Chapter 50 Consumer Product Warranties 15 Section 2302

No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer′s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection may be waived by the commission if:

1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and

2) The Commission finds that such a waiver is in the public interest.

Will your battery packs damage my wireless equipment?

No. All battery packs are manufactured by ISO 9001 certified plants to meet or exceed OEM performance and will not damage your equipment in any way. Please contact us if you have specific concerns and we will be pleased to address them.

Do you offer government and corporate discounts?

Yes, we do. TwoWayBattery.com offers generous discounts and many other benefits to government agencies and corporate end users that purchase in volume. Please visit our Corporate Customers and Government Customers pages to start saving even more.

Do you offer any special pricing for resellers?

Yes, we welcome reputable and certified resellers and distributors. Please visit our Reseller Partner page for more information about special services we provide to our reseller customers.

How do I set up an account with TwoWayBattery.com as a government agency, non-profit organization or corporate end-user?

Please visit our Corporate Customers and Government Customers pages for further details.

How can I cancel my order?

Please call us immediately toll free at 1-865-262-8305 or send us an e-mail with subject line Cancel Order at cs@twowaybattery.com including your full name, and order number. We do our best to ship your orders within 24 hrs (excluding weekends and federal holidays) so if your order is already shipped we cannot cancel it. However, you may return it to us upon receipt by following the guidelines in our Return Policy.

How can I return or exchange an item?

Please review our Return Policy to find out about returns and exchanges.

How can I get a refund?

If you are not satisfied with our products in anyway, we will gladly replace the product, or refund your money when products are returned within 30 days of purchase. After the initial 30 days of purchase, we offer replacements but no refunds for defective products up to 12 months of original purchase. Due to our aggressive pricing, shipping charges are non-refundable unless caused by our own mistake. Refunds are issued in the same form of payment as in the original transaction within 10 business days of receiving your return. Please review our Return Policy for more details on how to get a refund.

What is OEM? Do you sell OEM products?

OEM stands for Original Equipment Manufacturer. The manufacturers of your wireless equipment such as two way radio′s manufactured by Motorola, Kenwood, Icom etc. are all OEMs and the battery packs they sell are OEM branded battery packs.

We do NOT sell OEM battery packs. TwoWayBattery.com offers only brand new compatible battery packs that are guaranteed to perform just as good if not better that the OEM brands in terms of quality and performance - all with significant cost savings to you.

What is "compatible"?

Compatibles are 100% brand new batteries that are made specifically for your wireless equipment by manufacturers other than OEMs. They are manufactured to match or exceed OEM specifications and they deliver the same quality results just like the OEMs would. TwoWayBattery.com compatible battery packs are developed by ISO9001 certified manufacturing plants using state of the art technology for the finest quality batteries. Each battery pack is tested throughout the manufacturing process to match or outperform the original equipment′s specifications for form, fit and workmanship. In addition, our compatible battery packs save you up to 70% on your cost price when compared to the OEM.

 

 



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All brand names, logos, and trademarks referenced on this site remain the property of their respective owners. They are used for descriptive purposes, and to demonstrate compatibility only. TwoWayBattery.com is not affiliated with, or endorsed by any brand name manufacturer. We do not sell original name-brand two-way radio batteries, chargers or accessories. TwoWayBattery.com limitation of liability is strictly limited to the purchase price of the product. In no event shall we be responsible for incidental or consequential damages of any kind. Users accept all TwoWayBattery.com policies expressed on this site.

All prices are in USD. Use of the site consitutes acceptance of our Terms of Use. Copyright 2017 TwoWayBattery.com. All Rights Reserved.

TwoWayBattery.com is a service of Cut-Rate Batteries, Inc.